Terms of Service

Introduction

These Terms of Service ("Terms") govern your access to and use of Trackflowy (the "Service"), available at trackflowy.com and app.trackflowy.com, operated by Solo Funnels ("Trackflowy", "we", "us"). By creating an account or using the Service (including embedding our conversion tracking pixel on your website) you agree to these Terms. If you do not agree, you may not use the Service. These Terms incorporate by reference our Privacy Policy.

1. The Service

Trackflowy provides link tracking, click analytics, conversion attribution, and related tools for content creators and businesses. The Service is currently in early-access / beta: features may change, and we do not offer a service-level agreement (SLA) or uptime guarantee at this stage. The Service is provided "as is" and "as available".

2. Eligibility and Accounts

You must be at least 16 years old to create an account. You represent that you are not located in or a national of any country, region, or party subject to comprehensive sanctions by the EU, UN, UK, or US (including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and that you are not on any prohibited-party list.

You are responsible for keeping your password and any 2FA backup codes confidential, for all activity under your account, and for keeping your account information accurate. Notify us at [email protected] if you suspect unauthorized access.

3. Plans, Billing, and Refunds

Plan features and limits are described on our pricing page. We may change plan features, limits, and pricing for new sign-ups at any time; for existing paid subscribers we will give at least 30 days' advance notice of any price increase that applies to your renewal.

Paid plans are not yet enabled. When billing is introduced, subscriptions will renew automatically at the end of each billing period at the then-current price for your plan, until you cancel. You may cancel at any time from account settings; cancellation takes effect at the end of your current paid period. For annual subscriptions we will email a renewal reminder approximately 30 days before each annual renewal. Payments will be processed by Stripe; we do not store your full card details. Prices are exclusive of any applicable taxes (including VAT) unless stated otherwise.

Refunds. Fees are non-refundable, except: (a) consumers in the EU, UK, or another jurisdiction granting an equivalent statutory right may withdraw from a paid subscription within 14 days of purchase for a full refund (this right may be reduced proportionately where you have already used substantive parts of the Service during that period); (b) where required by applicable law; or (c) at our discretion.

Beta and "lifetime" plans. Any plan described as "beta", "lifetime", or "free forever" covers the lifetime of the Service, not a perpetual right. We may revoke or migrate such grants if the account is misused or used materially beyond normal use of the plan tier. Beta and lifetime plans carry no SLA or priority-support guarantee.

4. Acceptable Use

You agree not to use the Service to:

• Track links to, host, distribute, or promote content that is illegal under applicable law (including child sexual abuse material, content infringing third-party rights, or content inciting violence or hatred).
• Distribute malware or viruses, conduct phishing, impersonate others, or run scams.
• Send unsolicited bulk messages (spam) or otherwise violate anti-spam laws.
• Cloak or deceptively disguise the final destination of a tracking link in a way intended to mislead end users.
• Reverse-engineer, scrape, or extract source code or data from the Service (except where mandatory law permits).
• Probe, attack, or attempt to bypass the security, rate limits, or quotas of the Service; create accounts by automated means; or use the Service to attack third-party systems.
• Resell, sublicense, or white-label the Service as your own offering, unless we authorize you in writing.
• Track end users in any jurisdiction in a manner that violates applicable consent, privacy, or e-marketing laws.

The Service may be used for lawful adult, gambling, or cryptocurrency-related content, provided you comply with all applicable laws (including age-gating and licensing) and with our infrastructure and email providers' rules. We may decline or terminate any such use that creates legal or operational risk for us.

5. Customer Responsibilities for End-Visitors

When you embed our pixel on your website, or publish a Trackflowy tracking link, you are the data controller for the personal data of your visitors and we act as your data processor. You represent and warrant that you have a lawful basis under applicable law (e.g., GDPR, UK GDPR, ePrivacy, CCPA/CPRA), that you have obtained any required prior informed consent (and provide a way to withdraw it), that you disclose your use of Trackflowy in your own privacy notice, and that you respond to data-subject requests directed to you. A Data Processing Agreement is available on request at [email protected].

6. Custom Domains

If you connect a custom domain to your account, you represent that you own or otherwise have the right to use it for that purpose, and you agree to disconnect it promptly if you lose that right. We may disconnect a custom domain that we reasonably believe is no longer authorized, that violates these Terms, or that is misused for abuse, fraud, or unlawful content.

7. YouTube Integration

If you connect a YouTube channel, you authorize us to access (on your behalf) the YouTube data covered by the youtube.readonly scope, solely to display your own channel and video information inside the Service. Your use of the integration is also subject to the YouTube Terms of Service and the Google Privacy Policy, and our use of YouTube data complies with the Google API Services User Data Policy, including the Limited Use requirements. You may disconnect at any time; we will revoke the OAuth tokens and delete the associated records.

8. Suspension and Termination

You may stop using the Service and delete your account at any time from account settings; deletion is immediate and permanent. We may suspend, restrict, or terminate your access if you materially breach these Terms, fail to pay fees due (after a reasonable grace period), are reasonably believed to be using the account for fraud or abuse (including chargebacks), where required by law or a competent regulator, or where an infrastructure or payment provider we rely on prevents us from serving your account. Where the breach is non-material and curable, we will normally try to give you notice and an opportunity to cure first.

9. Intellectual Property

The Service, including our software, design, trademarks, and content, is owned by Solo Funnels and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service as permitted by these Terms.

You retain ownership of the data and content you submit through the Service. You grant us a worldwide, royalty-free, non-exclusive licence to host, store, copy, transmit, display, and process that content solely as necessary to provide and maintain the Service for you and to comply with our legal obligations. If you send us feedback, you grant us a perpetual, irrevocable, royalty-free licence to use it.

10. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, title, and non-infringement). We do not warrant that the Service will be uninterrupted, error-free, secure against attack, or that any data or attribution it produces will be accurate, complete, or fit for any particular decision. Nothing here excludes warranties or liabilities that cannot be excluded under applicable consumer-protection law; if you are an EU/UK consumer, your statutory rights are unaffected.

11. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings. Our total cumulative liability arising out of or in connection with the Service or these Terms will not exceed the total amount you have paid to us for the Service in the 12 months immediately preceding the event giving rise to the claim. If you are on a free, trial, or beta plan, our aggregate liability is capped at zero. These limits do not apply to liability that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Solo Funnels and its officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms (including §4 and §5), your violation of any applicable law or third-party right, or the content of the destinations to which your tracking links point. This does not apply to the extent the claim is caused by our own breach or wilful misconduct, and is limited where mandatory law restricts indemnification by consumers.

13. Force Majeure

We are not liable for any failure or delay in performance to the extent caused by events beyond our reasonable control, including acts of God, natural disasters, war, civil unrest, government action, labour disputes, internet or telecommunications failures, attacks on our infrastructure, or outages or restrictions imposed by our infrastructure or payment providers.

14. Governing Law and Disputes

These Terms are governed by the laws of Hungary, excluding its rules on conflict of laws. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the competent courts of Hungary. If you are a consumer in the EU or UK, this clause does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence, and you may also bring proceedings in the courts of that country where the law allows. EU consumers may use the European Commission's Online Dispute Resolution platform, although we are not obliged to participate.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and notify registered Customers via email at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

16. General

These Terms (together with the Privacy Policy and any feature-specific terms we present to you) are the entire agreement between you and us about the Service. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver of it. You may not assign these Terms or your account without our prior written consent; we may assign in connection with a merger, acquisition, sale of assets, or by operation of law on notice to you. Notices to you will be sent to the email address on your account; notices to us should go to [email protected].

17. Contact

For questions about these Terms, contact us at [email protected].